E1: 42: Ship Confirm FAQ (P4205) (Doc ID 1466928.1) Last updated on JULY 22, 2020. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX and Oracle Knowledge Management. Easily translate articles across multiple touchpoints with side-by-side translation.Reach more of your users in their native tongue with more than 33 supported languages.Efficiently translate articles to make them available in other languages with side-by-side translation for easy navigation across multiple touchpoints.Use cross-lingual search to enable global organizations to leverage knowledge assets in multiple languages.Provide knowledge everywhere—in any environment—on any page, within any app, or any device.Provide agents with the knowledge to provide quick and consistent answers and facilitate proactive and reactive service across multiple channels.Ensure users can find answers faster than ever with simple, selective browsing that delivers the right knowledge without extensive searching.Put knowledge where it’s needed—directly in a product, appliance, game console, or mobile app.Proactively open chat from the knowledge repository when needed, or directly share answers with customers through chat.Use prebuilt reports for insights into knowledge usage, customer interactions, resolution performance, and any content gaps in your knowledge repository.Better understand the effectiveness of your knowledgebase. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.

Are at a mastery level of knowledge in their field. Applies to: JD Edwards EnterpriseOne Sales Order Management - Version XE and later You'll find all of these resources and more in the Oracle Help Center.Cloud Customer Connect promotes peer-to-peer collaboration and the sharing of best practices. They should have gotten an Oracle CSI number, and one person who was designated as the My Oracle Support administrator.That information looks old to me, like from before the Oracle takeover.

1. Here are tips for using 5 Oracle Knowledge Management features to provide answers and guidance to your customers during COVID-19.See what’s new in Oracle B2C Service, including Knowledge Management. Keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development.

We recommend to start your searches with Knowledge Base first, then broaden as you need. Knowledge Base, Knowledge Base Archive, patches, documentation, and Community results are returned through the Oracle Knowledge search engine that provides better precision, linguistic capabilities and natural language awareness. JD Edwards (JDE) EnterpriseOne is an integrated applications suite of comprehensive ERP software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership. Increase the speed at which you develop information to support your customers and call center agents. JDE CNC & Development India's first blog on JD Edwards ERP. Knowledge creation and management. Simplify search maintenance by enabling natural conversations—the automatic understanding of the nature of the question.Search relevant content within multiple data sources at once, including authored knowledge and sources external to the knowledgebase.Ensure that users find the best answer quickly. Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more.Stay up to date with the latest CX news and information sent through email. You may have to register … Our Instructors and Consultants: Have over 10 years experience in JDE. Oracle JD Edwards Knowledge Garden !!! Let your subject matter experts view, comment on, and approve updates using a workflow engine that efficiently manages the content creation process.Develop and deliver content that best supports your agents and customers. Knowledge is the cornerstone of exceptional customer service. JavaScript is disabled. Providing the right information in an efficient way increases customer satisfaction and loyalty. Change the role sequence number for a role. Leverage an assortment of prebuilt reports.Businesses across many industries are reaping the benefits of Oracle Knowledge Management. See which knowledge articles are used to solve customer incidents and which have the lowest or highest deflection rates.Classify the most and least popular answers. Support a wide variety of content types and custom requirements by easily including video, images, PDFs, and other media, so individuals can pick the type of content that meets their needs in the moment.Build additional levels of consistency and quality into your content with a full audit history and comprehensive version control.Get knowledge to all stakeholders (employees, customers, partners, and more) with search that is proactive and intelligent.Improve search results and relevancy. Create knowledge articles and materials that deliver the best answers quickly with an easy-to-use authoring tool and rich media support. Tuesday, June 9, 2009. If this is your first visit, be sure to check out the FAQ by clicking the link above. You must log in or register to reply here.
We suggest you try the following to help find what you’re looking for:Go beyond FAQs and provide personalized, seamless, cross-channel customer service to drive more interactive and beneficial experiences. It is important to determine all the environments a UBE exist in.
Gain insight into the most- and least-used search terms.Discover outdated content by tracking how knowledge is authored and published, learn which articles are most popular by usage, and discover bottlenecks.Gain insights into the effectiveness of document revisions, updates, and re-approval processes.Create custom reports quickly and easily with the drag-and-drop report builder.

Hi All, Below are the steps to change an existing role to have a higher role hierarchy. Access to the Knowledge Garden for JDE.