I have tried with 3 different images on different USB sticks.I'm afraid it is just another example of Microsoft providing poor/incorrect support and avoiding owning up to the issue.It sounds like you have the same battery issue as me. Otherwise, this sounds like a hardware issue, especially if it was not resolved after Resetting Windows 10. It had been showing 100% before tablet was unattached to check which battery was which. whilst if I removed the PSU the laptop would not switch off. If you’re having problems charging your Surface Book, make sure the screen is fully attached to the keyboard. What occurs now is that whilst charging the battery 2 I have switching off of the laptop (based on the event report with Kernel 41 critical error). Protect Yourself From Tech Support Scams Its better to buy a used performance base one on ebay and at least I could get better gpu...Really I dont know where I should ask assistance to fix it without having to pay a lot of money. I wiped every connection down Microsoft Agent Thanks for your feedback, it helps us improve the site.After Windows update on/around 20th September 2018 battery 1 has stopped charging AND if I unplugged the PSU the surface book would switch off. in the UK like me they will charge you £500 for a replacement. Op, were you able to find a solution? I couldn't detach the screen due to low battery. All bases had the same issue - Battery 2: Not present. You can follow the question or vote as helpful, but you cannot reply to this thread. To proceed, please go After resetting the Surface with a recovery image, check if Battery 1 will be present and if the tablet part will charge when attached to the base. We will have to perform further troubleshooting. I don't think these refurbished units will ever work properly.
Thanks for your feedback, it helps us improve the site.Thank you for providing an update. The replacement won't fix the underlying fault, and they only give a 90 day warranty, so it is likely that the problem will happen again.You can test the connections by 'twisting' the top of the tablet part whilst the Surface Book is on charge.

I need my laptop for school, especially the pen.-Contact Microsoft support and reinstalled the battery drive-Update my Surfacebook to the newest version, even joined the insider programI will probably bring it to a Microsoft store this weekend, but my Surfacebook warranty expired almost a year ago. Press question mark to learn the rest of the keyboard shortcuts Suraface book battery 2 not charge this computer has two batteries (1), one in the screen and one battery (2) in the keyboard, for about 3 days the battery 2 does not charge, I tried to remove the battery drivers (device management) and keep the access key pressed and high volume for 30 seconds but the problem continues to show up. At least I know that much thanks to this thread!

If it still won’t charge, remove the screen and clean the connectors.

This thread is locked. Once in the UEFI, press and hold the detach key. Reconnect the PSU and open logo.
Once the Surface is off, connect it to the If that does not help, force the device to shut down by pressing the power button for 10 seconds.

Charging another $800 for refurbished tablet which will not last long. the tablet, which isn't my biggest concern. Would I have any luck on getting it fixed or replacement?Update: If I push around the middle back of the clipboard, my battery is detected and I was able to detach it. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely.

What should I do? Just wanted to share some experience and insights on fixing the old Surface Book 1704 and 1705 bases. The Detach key has a flashing green light if the screen and keyboard are not connected properly. When I plug the charger into the base: the head of the charger glows, the detach button on the keyboard glows a continuous red, and the screen battery is not charged.